Munch Monitor Service Privacy Notice

1. Privacy Notice Overview

We value your privacy very highly. Please read this Privacy Notice carefully before using the Munch Monitor App (“App”), Munch Monitor Website (“Website”) and related services (the “Service”) operated by Countrywide Australasia Limited ABN 34 068 162 676 (trading as Munch Monitor) (“Munch Monitor”, “we”, “us”, “our”).

This Privacy Notice explains what personal information we collect through the Service and how we use it, and who we share it with. It operates alongside our Privacy Policy, which contains our full privacy practices and complaint-handling processes.

By accessing or using the Service, you acknowledge that you have read this Privacy Notice and consent to us collecting, using and disclosing the personal information you have provided as set out herein. If you do not consent as described above, you must not access or use the Service.

2. What Information We Collect, How We Use It, and What Happens If We Do Not Have It

We collect information you provide when registering for and using the Service, and we also collect certain information automatically through the App and the Website (for example, usage logs and diagnostics). The table below summarises key categories of information.

3. With Whom We Share Your Personal Information

Subject to us taking reasonable steps to protect your personal information, we may disclose your personal information to:

• Participating schools and their canteen operators (order fulfilment, including dietary/allergy information where provided).
• Payment processors and banking providers (to process payments and refunds).
• Technology, hosting, analytics and IT support providers who assist us to operate the Service.
• Our professional advisers (for example, lawyers, accountants and auditors) on a confidential basis.
• Government and regulators where required or authorised by law.
• A successor entity where there is a merger, acquisition or restructure (subject to appropriate protections).

4. Overseas Disclosure

Some of our service providers may be located overseas or use overseas infrastructure. Where this occurs, we take reasonable steps (including contractual arrangements where appropriate) to ensure the overseas recipient handles personal information in a manner consistent with the Australian Privacy Principles, unless an exception applies.

5. How We Protect Your Personal Information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include:

• Limiting collection to information that is reasonably necessary for the Service.
• Secure transmission (for example, SSL/TLS) when sending or receiving information.
• Access controls and authentication requirements.
• De-identifying or aggregating information used for analytics where practicable.
• Managing data retention and deletion in accordance with our document retention practices.

6. Cookies, Analytics and Similar Technologies

The Service may use cookies (for web-based components) and analytics/diagnostics tools within the App and Website to help us operate and improve the Service. For more information, refer to the relevant sections of our Privacy Policy.

7. Children’s Privacy

The Service is intended to be used primarily by parents and legal guardians (or other authorised adults) who create and manage a Munch Monitor account. We do not knowingly allow children to provide personal information directly to us.

Where student information is provided (including dietary/allergy information), we rely on the parent/guardian (or other authorised adult) to provide that information and to keep it accurate and up to date.

If we become aware that a child is using the Service without authorisation from the account owner or has attempted to create an account independently, we will use any personal information received only to respond and take appropriate steps to address the issue.

8. Your Rights: Access, Correction and Complaints

All visitors or users of this Service have the following rights with regard to their personal information:

• The right to access the personal information that we have collected about you.
• The right to request that we amend any of the information that we have collected about you.
• The right to withdraw your consent to the processing of your data.
• The right to lodge a complaint regarding our collection, sharing, and processing of data with competent authorities in the proper jurisdiction.

We will respond to privacy enquiries and complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the relevant data protection authority. Please refer to our Privacy Policy for further details regarding how you may access, correct or update your personal information and how to lodge a complaint if you believe there has been a breach of the Australian Privacy Principles.

9. Questions / Contact

If you have any queries, concerns or questions regarding our handling of personal information, contact our Privacy Officer (Company Secretary):

10. Changes to This Privacy Notice

We may amend this Privacy Notice from time to time. The current version will be made available in the App and/or on our Website.

11. Version History